Privacy Policy
At Francoleone, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or shop on www.francoleone.com.
By accessing or using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following information when you interact with our website.
Personal Information
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Name
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Mobile number
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Email address
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Billing and shipping address
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GST details (if provided)
Order & Transaction Information
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Products purchased
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Order history
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Payment status
Note: We do not store credit card, debit card, or banking details.
Technical Information
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IP address
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Browser and device information
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Pages visited and usage patterns
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Cookies used for website functionality and performance
How We Use Your Information
Your information is used only for legitimate business purposes, including:
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Processing and delivering your orders
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Providing customer support and service communication
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Improving website performance and user experience
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Fraud prevention and security monitoring
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Sending promotional communication only if you opt in
If we intend to use your personal information for any purpose not previously disclosed, we will seek your prior consent.
Francoleone does not sell, rent, or trade personal information to third parties.
Cookies, Chatbot & Third-Party Technologies
Francoleone uses cookies, automated chat support (chatbots), and trusted third-party technologies to:
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Analyze website traffic
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Assist customers with queries and order support
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Enhance overall user experience
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Manage orders and customer relationships
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Ensure secure transactions
Information shared through chat interactions is used only for customer service, order assistance, and service improvement, in accordance with this Privacy Policy.
Official Chatbot Notice
Francoleone provides automated chat support only through its official website chatbot available at:
Customers are advised not to interact with unauthorized links, calls, or third-party chat platforms claiming to represent Francoleone.
These technologies may collect non-personal technical data such as browser type, device information, and site usage patterns. No sensitive financial information is stored through these tools.
Sharing of Information
We may share limited information only when necessary with:
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Courier and logistics partners for order delivery
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Payment service providers for secure transactions
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Technology partners supporting website operations
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Government or legal authorities if required by law
All such parties are required to maintain confidentiality and protect data security.
Data Security
We follow industry-standard security practices to protect your personal information.
However, no method of data transmission over the Internet is completely secure. While we take reasonable precautions, data transmission is done at your own risk.
Fraud & Scam Awareness
Important Advisory
Francoleone never contacts customers requesting:
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Advance payments
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OTPs
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Card or banking details
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Additional charges after an order is placed
If you receive any suspicious call, message, or email claiming to be from Francoleone, you may report it to:
National Cyber Crime Helpline: 1930
Website: https://cybercrime.gov.in
You may also contact us with your complaint reference number for assistance.
Your Rights
You have the right to:
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Access your personal data
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Update or correct your information
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Request deletion or complete removal of your data from our systems (subject to applicable laws)
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Opt out of marketing communication at any time
Policy Updates
Francoleone reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
