Refund Policy
At Francoleone, we strive to ensure a fair, transparent, and customer-friendly refund process.
Refund Eligibility
Refunds are initiated only after the returned product is received and inspected at our warehouse.
The returned product must be:
-
Unused, unworn, and unwashed
-
Returned in its original condition
-
Sent back with all tags, packaging, and accessories intact
Refunds are applicable only for eligible returns approved under our Return & Exchange Policy.
Refund Processing Time
Once the returned product is received and approved, the refund will be processed within 5–7 working days.
After processing, the refund may take additional time to reflect depending on your bank or payment provider.
Mode of Refund
Prepaid Orders
Refunds are credited to the original mode of payment.
Cash on Delivery (COD) Orders
Refunds are processed through bank transfer or store credit, as applicable. Customers may be requested to share bank details for COD refunds.
Shipping & Handling Deductions
Shipping charges (if any) are non-refundable, unless the return is due to a company error, such as receiving the wrong or defective product.
In cases of reverse pickup, a reverse shipment fee may be deducted as mentioned in the Return Policy.
Non-Refundable Scenarios
Refunds will not be issued in the following situations:
-
Returned products that fail quality inspection
-
Products returned without original packaging, tags, or accessories
-
TAG LOOP lock is missing, removed, cut, damaged, or tampered with
-
Products showing signs of use, washing, damage, or alteration
-
Returns requested after the allowed return window
-
Repeated COD order refusals or misuse of return/refund policies
Partial Refunds
Partial refunds may be issued if:
-
The product is returned in a damaged or incomplete condition
-
Any component or accessory is missing
Refund Support
For refund-related queries, please contact us with your Order ID.
Email: customercare@francoleone.bloggersinn.com
WhatsApp: +91 7011443232
Support Hours:
Monday to Saturday | 10:00 AM – 5:00 PM
Final Note
Francoleone reserves the right to modify, restrict, or withdraw refund eligibility in cases of misuse, fraud, or policy abuse, while remaining compliant with applicable consumer laws.
